1. Information we collect
We collect information you provide directly — name, email, phone, and delivery address when you place an order. We also collect technical data like your IP address, browser type, and pages visited via cookies and server logs. Payment card details are never stored on our servers; they are processed by a PCI-DSS compliant third-party gateway.
2. How we use your information
We use your information to fulfil orders, send shipping updates, respond to support enquiries, and (with your consent) send promotional emails. We do not sell or share your personal data with third parties for their own marketing purposes.
3. Cookies
We use essential cookies to keep items in your cart and maintain your session. We also use analytics cookies (Google Analytics) to understand how visitors use our site. You can disable non-essential cookies in your browser settings or by clicking 'Cookies' in our footer.
4. Data retention
Order data is retained for 7 years as required by Pakistani tax law. Account data is retained until you request deletion. Analytics data is anonymised after 26 months.
5. Your rights
You may request a copy of your personal data, ask us to correct inaccurate data, or request deletion of your account at any time by emailing privacy@brenza.pk. We will respond within 30 days.
6. Security
We use HTTPS/TLS encryption for all data in transit and store data on servers with restricted access. Despite best efforts, no system is 100% secure; please use a strong unique password if you create an account.
7. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on this page. Continued use of our site after changes constitutes acceptance.
8. Contact
Questions about this policy? Email privacy@brenza.pk or write to us at Brenza, DHA Phase 5, Lahore, Pakistan.