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Shipping & Returns

Free shipping over Rs 4,500. Free 14-day returns. Cash on delivery available nationwide.

Free

Shipping over Rs 4,500

2–4 days

Standard delivery

14 days

Return window

Free

Returns pickup

Delivery timeframes

Standard delivery

2–4 business days across Pakistan. Rs 350 flat rate — free on orders over Rs 4,500.

Express delivery

1–2 business days to Lahore, Karachi, and Islamabad. Rs 650 flat rate.

Order cut-off

Orders placed before 2 PM PKT on business days are dispatched same day. After 2 PM, next business day.

Remote areas

Some areas in KPK, Balochistan, and Gilgit-Baltistan may take an additional 1–2 days.

Returns & exchanges

14-day return window

You have 14 days from delivery to request a return. Items must be unworn, unwashed, and in original packaging with tags attached.

Free returns

We arrange a free courier pickup from your doorstep — no need to visit a courier office. Request via 'Track Order' or email.

Exchanges

Want a different size or colour? We process exchanges as a new order once your return is received. Call +92 300 272 0001 to arrange.

Non-returnable items

Unstitched fabric, sale items marked 'Final Sale', and personalised/stitched-to-measure pieces cannot be returned.

Refunds

Refund timeline

Approved refunds are processed within 3–5 business days of receiving the return. Bank transfers may take an additional 2–3 working days to reflect.

Refund method

We refund to your original payment method. For cash-on-delivery orders, refunds are issued via bank transfer — provide your account details when requesting.

Damaged or incorrect items

If you receive a damaged or wrong item, contact us within 48 hours with photos. We'll arrange a replacement or full refund at no cost.

Order issues

My order hasn't arrived

Track your order at brenza.pk/order/track. If the tracking shows delivered but you haven't received it, contact us within 24 hours.

I entered the wrong address

Can I cancel my order?

Orders can be cancelled within 2 hours of placement. After dispatch, you can refuse delivery and we'll process a refund.

Still have questions?

Our team responds within 2 business hours.